How To Fix SUSR_CUA_TOOLS003 - Could not store the CUA data

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CUA_TOOLS - Additional Tools for Central User Administration

• Message number: 003

• Message text: Could not store the CUA data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CUA_TOOLS003 - Could not store the CUA data ?

  The SAP error message SUSR_CUA_TOOLS003 indicates that the system encountered an issue while trying to store Central User Administration (CUA) data. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to perform the action related to CUA data storage.
  Data Consistency Issues: There may be inconsistencies or errors in the data being processed, which prevents it from being stored correctly.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or problems with the CUA configuration.
  System Configuration: Incorrect configuration settings in the CUA setup can lead to this error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform CUA-related tasks. You may need to check the user's roles and profiles in transaction SU01 or PFCG.
  
  
  
  Review Data:
  
  Check the data being processed for any inconsistencies or errors. Ensure that all required fields are filled out correctly and that there are no duplicate entries.
  
  
  
  Check CUA Configuration:
  
  Review the CUA configuration settings in transaction SCUA. Ensure that all settings are correct and that the CUA is properly set up.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Database Issues:
  
  If there are database connectivity issues, check the database status and ensure that it is running correctly. You may also want to check for any database locks or performance issues.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCUA (CUA Administration), SU01 (User Maintenance), and PFCG (Role Maintenance).
  Documentation: Review SAP documentation related to Central User Administration for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.