How To Fix SUSR_CERT005 - Sending certificate request to CA

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 005

• Message text: Sending certificate request to CA

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT005 - Sending certificate request to CA ?

  The SAP error message SUSR_CERT005 typically occurs when there is an issue with sending a certificate request to a Certificate Authority (CA) in the context of SAP's Secure Network Communications (SNC) or when dealing with digital certificates in general. This error can arise due to various reasons, including configuration issues, network problems, or incorrect settings.
  Causes of SUSR_CERT005
  
  
  Incorrect Configuration: The settings for the Certificate Authority (CA) in the SAP system may not be configured correctly. This includes the CA's URL, port, or other parameters.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the CA.
  
  
  Missing or Incorrect Certificates: The required certificates may not be installed correctly in the SAP system, or the certificate chain may be incomplete.
  
  
  Authorization Issues: The user or service account attempting to send the certificate request may not have the necessary permissions.
  
  
  CA Unavailability: The Certificate Authority may be down or not reachable due to maintenance or other issues.
  
  
  Solutions to SUSR_CERT005
  
  
  Check Configuration:
  
  Verify the configuration settings for the CA in the SAP system. Ensure that the URL, port, and other parameters are correct.
  Check the transaction code STRUST to manage and view the SSL and SNC settings.
  
  
  
  Network Connectivity:
  
  Test the network connection to the CA. You can use tools like ping or telnet to check if the CA is reachable from the SAP server.
  Ensure that any firewalls or network security settings are not blocking the connection.
  
  
  
  Certificate Management:
  
  Ensure that the necessary root and intermediate certificates are installed in the SAP system.
  Use transaction STRUST to import and manage certificates. Make sure the certificate chain is complete.
  
  
  
  User Authorizations:
  
  Check the authorizations of the user or service account that is trying to send the certificate request. Ensure it has the necessary permissions to perform this action.
  
  
  
  CA Status:
  
  Check the status of the Certificate Authority. If it is down, you may need to wait until it is back online or contact the CA support for assistance.
  
  
  
  Logs and Traces:
  
  Review the SAP system logs and traces for more detailed error messages that can provide additional context about the issue. You can use transaction SM21 for system logs and ST22 for dumps.
  
  
  
  Related Information
  
  SAP Notes: Check SAP Notes related to SUSR_CERT005 for any specific patches or updates that may address this issue.
  Documentation: Refer to the SAP documentation on SNC and digital certificates for detailed guidance on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the SUSR_CERT005 error in your SAP system.