How To Fix SUSR_CERT004 - Invalid logon data

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 004

• Message text: Invalid logon data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT004 - Invalid logon data ?

  The SAP error message SUSR_CERT004: Invalid logon data typically occurs when there is an issue with the credentials being used to log into the SAP system. This error can arise in various contexts, such as when using SAP GUI, SAP Fiori, or other interfaces.
  Causes:
  
  Incorrect Username or Password: The most common cause is that the username or password entered is incorrect.
  Account Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The password may have expired and needs to be reset.
  User Not Authorized: The user may not have the necessary authorizations to log in.
  Profile Issues: There may be issues with the user profile or settings in the SAP system.
  Technical Issues: There could be underlying technical issues with the SAP system or network connectivity.
  
  Solutions:
  
  Verify Credentials: Double-check the username and password for accuracy. Ensure that the Caps Lock key is not inadvertently activated.
  Reset Password: If the password is expired or forgotten, reset it using the appropriate method (e.g., through the password reset function or by contacting the system administrator).
  Unlock Account: If the account is locked, contact your SAP administrator to unlock it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the system. This may require the intervention of an SAP security administrator.
  Review User Profile: Check the user profile settings in transaction SU01 to ensure everything is configured correctly.
  Check System Logs: Review system logs (transaction SM21) for any additional error messages or clues that may indicate the root cause of the issue.
  Network Connectivity: Ensure that there are no network issues preventing access to the SAP system.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance - to manage user accounts.
  SM21: System Log - to check for system errors.
  SU53: Display Authorization Check - to analyze authorization issues.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for more details on user management and authentication processes.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP Basis team or support for further investigation.