How To Fix SUSR_CERT002 - Enter your password to prove your identity

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 002

• Message text: Enter your password to prove your identity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT002 - Enter your password to prove your identity ?

  The SAP error message SUSR_CERT002 typically occurs when a user is trying to access a system that requires authentication through a certificate, and the system prompts the user to enter their password to verify their identity. This is often related to the use of Secure Network Communications (SNC) or Single Sign-On (SSO) configurations.
  Cause:
  
  Certificate Authentication: The system is configured to use certificate-based authentication, and the user needs to provide their password to validate their identity.
  Expired or Invalid Certificate: The user's certificate may have expired or is not valid, prompting the system to request a password for authentication.
  Configuration Issues: There may be issues with the SNC or SSO configuration in the SAP system or the user's profile.
  User Profile Settings: The user profile may not be set up correctly to allow for certificate-based authentication.
  
  Solution:
  
  Enter Password: If prompted, enter the correct password associated with your user account to proceed.
  Check Certificate Validity: Ensure that your certificate is valid and not expired. You may need to renew or replace it if it is invalid.
  Review SNC/SSO Configuration: Check the configuration settings for SNC or SSO in the SAP system. Ensure that they are correctly set up according to your organization's security policies.
  User Profile Review: Verify that your user profile is correctly configured for certificate-based authentication. This may involve checking with your SAP administrator.
  Contact Support: If the issue persists, contact your SAP Basis team or support for further assistance. They can help diagnose the problem and provide a resolution.
  
  Related Information:
  
  SNC (Secure Network Communications): A security protocol that provides encryption and authentication for SAP systems.
  SSO (Single Sign-On): A user authentication process that allows a user to access multiple applications with one set of login credentials.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP Notes can provide additional troubleshooting steps or solutions.
  Documentation: Refer to SAP documentation for detailed information on configuring SNC and SSO, as well as managing user certificates.
  
  If you are not familiar with these configurations, it is advisable to work with your SAP Basis or security team to resolve the issue effectively.