How To Fix SUSR_CERT000 - &

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSR_CERT - User Certificates Administration

• Message number: 000

• Message text: &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SUSR_CERT000 - & ?

  The SAP error message SUSR_CERT000 typically relates to issues with user authentication, particularly in the context of digital certificates or secure connections. This error can occur in various scenarios, such as when a user tries to log in to the SAP system using a certificate-based authentication method, and there is a problem with the certificate or its configuration.
  Causes of SUSR_CERT000
  
  Invalid or Expired Certificate: The user’s digital certificate may be invalid or expired, preventing successful authentication.
  Certificate Not Trusted: The certificate authority (CA) that issued the certificate may not be trusted by the SAP system.
  Configuration Issues: There may be misconfigurations in the SAP system regarding the handling of certificates.
  User Profile Issues: The user profile may not be set up correctly to allow certificate-based authentication.
  Network Issues: Problems with the network or the connection to the certificate authority can also lead to this error.
  
  Solutions
  
  
  Check Certificate Validity:
  
  Ensure that the user’s certificate is valid and not expired. You can check this in the certificate management tool or the browser used for authentication.
  
  
  
  Update Trust Store:
  
  Make sure that the root and intermediate certificates of the CA that issued the user’s certificate are included in the SAP trust store. You may need to import the necessary certificates.
  
  
  
  Review User Profile:
  
  Check the user profile in SAP to ensure that it is configured correctly for certificate-based authentication. This includes verifying that the user has the necessary authorizations.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SAP system related to SSL and certificate handling. This includes checking the SSL parameters in the instance profile and ensuring that the correct SSL libraries are being used.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the certificate authority or any other necessary services.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring SSL and certificate-based authentication.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.