How To Fix SUSG_API100 - An error occurred in the Usage Data API

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSG_API - Usage Data API

• Message number: 100

• Message text: An error occurred in the Usage Data API

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSG_API100 - An error occurred in the Usage Data API ?

  The SAP error message "SUSG_API100 An error occurred in the Usage Data API" typically indicates that there is an issue with the Usage Data API, which is part of the SAP system used for managing and processing usage data. This error can arise from various causes, and the solutions may vary depending on the specific context in which the error occurs. Here are some common causes and potential solutions:
  Common Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to API errors.
  Data Integrity Issues: Problems with the data being processed, such as missing or corrupted records, can trigger this error.
  Authorization Problems: Insufficient permissions for the user or service account trying to access the API.
  System Performance: High load on the system or network issues can cause timeouts or failures in API calls.
  Version Compatibility: Incompatibility between different versions of SAP components or APIs.
  
  Potential Solutions:
  
  Check Configuration: Review the configuration settings related to the Usage Data API. Ensure that all necessary parameters are correctly set.
  Data Validation: Validate the data being sent to the API. Check for missing fields, incorrect formats, or any inconsistencies.
  User Permissions: Verify that the user or service account has the necessary permissions to access the API. Adjust roles and authorizations as needed.
  Monitor System Performance: Check the system performance metrics to identify any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling API calls during off-peak hours.
  Review Logs: Look at the application logs for more detailed error messages or stack traces that can provide insights into the root cause of the issue.
  Consult Documentation: Refer to the official SAP documentation for the Usage Data API for any specific requirements or known issues.
  Update Components: Ensure that all relevant SAP components are up to date. Sometimes, applying the latest patches or updates can resolve compatibility issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the Usage Data API. SAP frequently publishes notes that address specific errors and provide solutions.
  Community Forums: Engage with the SAP community forums or user groups. Other users may have encountered similar issues and can offer insights or solutions.
  API Documentation: Review the API documentation for any specific requirements or limitations that may apply to your use case.
  
  By systematically addressing these areas, you should be able to identify and resolve the underlying cause of the "SUSG_API100 An error occurred in the Usage Data API" error.