How To Fix SUSG_API101 - An internal error occurred in the Usage Data API

SAP Error Message - Details

• Message type: E = Error

• Message class: SUSG_API - Usage Data API

• Message number: 101

• Message text: An internal error occurred in the Usage Data API

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUSG_API101 - An internal error occurred in the Usage Data API ?

  The SAP error message SUSG_API101 indicates that there is an internal error occurring within the Usage Data API (SUSG). This error can arise from various underlying issues, and while the exact cause can vary, here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to API errors.
  Data Integrity Problems: Corrupted or inconsistent data in the database can trigger internal errors.
  System Performance: High load on the system or performance issues can cause timeouts or failures in API calls.
  Software Bugs: There may be bugs in the SAP software or the specific version you are using.
  Authorization Issues: Lack of proper authorizations for the user or service account making the API call.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to the Usage Data API. Ensure that all necessary parameters are correctly set.
  Data Validation: Validate the data being processed by the API. Look for any inconsistencies or corruption in the data.
  System Monitoring: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scaling resources.
  Update Software: Ensure that your SAP system is up to date with the latest patches and updates. Check SAP notes for any known issues related to the error.
  Review Logs: Check the application logs and system logs for more detailed error messages that can provide insights into the root cause.
  User Authorizations: Verify that the user or service account has the necessary authorizations to access the API and perform the required actions.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any logs and the context in which the error occurs.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Documentation: Review the official SAP documentation for the Usage Data API to understand its requirements and limitations.
  Community Forums: Engage with the SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the SUSG_API101 error. If the problem continues, detailed investigation and support from SAP may be necessary.