How To Fix SUI_SUPPORT016 - Scanner with profile &1 is not alive

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 016

• Message text: Scanner with profile &1 is not alive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT016 - Scanner with profile &1 is not alive ?

  The SAP error message SUI_SUPPORT016 indicates that a scanner with a specific profile is not alive or not functioning as expected. This error typically occurs in the context of SAP's scanning functionalities, such as document management or data capture processes.
  Cause:
  
  Scanner Not Connected: The scanner may not be properly connected to the network or the system.
  Scanner Power Issues: The scanner may be powered off or experiencing hardware malfunctions.
  Profile Configuration: The profile associated with the scanner may be incorrectly configured or not set up properly in the SAP system.
  Driver Issues: There may be issues with the scanner drivers or software that prevent it from communicating with the SAP system.
  Network Issues: There could be network connectivity issues that prevent the SAP system from reaching the scanner.
  
  Solution:
  
  Check Scanner Connection: Ensure that the scanner is properly connected to the network and powered on.
  Verify Profile Configuration: Check the configuration of the scanner profile in the SAP system. Ensure that all settings are correct and that the profile is active.
  Restart the Scanner: Sometimes, simply restarting the scanner can resolve temporary issues.
  Update Drivers: Ensure that the scanner drivers are up to date. Reinstalling the drivers may also help.
  Network Troubleshooting: Check for any network issues that may be preventing communication between the scanner and the SAP system. This may involve checking firewalls, network settings, and connectivity.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues with the scanner or the specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring and troubleshooting scanners within the SAP environment.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Technical Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SUI_SUPPORT016 error message.