How To Fix SUI_SUPPORT015 - Scanner with profile &1 was instantiated and is alive

SAP Error Message - Details

• Message type: E = Error

• Message class: SUI_SUPPORT - Messages for UI Support tools

• Message number: 015

• Message text: Scanner with profile &1 was instantiated and is alive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SUI_SUPPORT015 - Scanner with profile &1 was instantiated and is alive ?

  The SAP error message SUI_SUPPORT015 indicates that a scanner with a specific profile has been instantiated and is currently active. This message typically arises in the context of SAP's support infrastructure, particularly when dealing with background processing or system monitoring.
  Cause:
  The error message suggests that there is an attempt to instantiate a scanner that is already running. This can happen due to various reasons, such as:
  
  A previous instance of the scanner has not completed its execution.
  There is a misconfiguration in the system that leads to multiple attempts to start the same scanner.
  A system or network issue that causes the scanner to hang or not terminate properly.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Active Scanners: Use transaction codes like SM37 (Job Monitoring) to check if the scanner job is still running. If it is, you may need to wait for it to complete or terminate it if it is stuck.
  
  
  Review Logs: Check the application logs or system logs for any additional error messages or warnings that might provide more context about why the scanner is still active.
  
  
  Restart the Scanner: If you determine that the scanner is indeed stuck, you may need to stop it and then restart it. This can often be done through the relevant transaction or program.
  
  
  Configuration Review: Review the configuration settings for the scanner to ensure that it is set up correctly and that there are no conflicting settings that could lead to multiple instances being started.
  
  
  System Resources: Ensure that the system has adequate resources (CPU, memory, etc.) to run the scanner. Resource constraints can sometimes lead to processes hanging.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific scanner you are using for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance. They may have additional insights or patches available.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for job monitoring, SM21 for system logs, and SLG1 for application logs.
  SAP Notes: Check the SAP Support Portal for any notes related to the specific scanner or error message. There may be updates or patches that address known issues.
  System Monitoring: Implement regular monitoring of background jobs and processes to catch issues early and prevent them from affecting system performance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SUI_SUPPORT015 error message in SAP.