How To Fix STUN_ORA020 - No information is available for this SAP R/3 work process

SAP Error Message - Details

• Message type: E = Error

• Message class: STUN_ORA - Messages for Function Group STUN_ORA (Oracle Statistics)

• Message number: 020

• Message text: No information is available for this SAP R/3 work process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message STUN_ORA020 - No information is available for this SAP R/3 work process ?

  The SAP error message "STUN_ORA020 No information is available for this SAP R/3 work process" typically indicates that there is an issue with the connection between the SAP system and the Oracle database. This error can arise due to various reasons, including configuration issues, network problems, or database connectivity issues.
  Causes:
  
  Database Connectivity Issues: The SAP system may not be able to connect to the Oracle database due to network issues, incorrect database parameters, or database downtime.
  Work Process Configuration: The work process may not be configured correctly or may not be running.
  Oracle Database Issues: The Oracle database may be experiencing issues, such as being down or having performance problems.
  Insufficient Permissions: The user account used by the SAP system to connect to the Oracle database may not have the necessary permissions.
  Resource Limitations: The database or the SAP application server may be running out of resources (e.g., memory, CPU).
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Verify that the Oracle database is up and running.
  Use tools like SQL*Plus to test the connection to the database from the SAP application server.
  Check the network connectivity between the SAP application server and the Oracle database server.
  
  
  
  Review Work Process Configuration:
  
  Ensure that the SAP work processes are correctly configured and are running.
  Check the SAP instance profile parameters related to database connections.
  
  
  
  Check User Permissions:
  
  Verify that the user account used by SAP to connect to the Oracle database has the necessary permissions to access the required schemas and tables.
  
  
  
  Monitor Database Performance:
  
  Use Oracle monitoring tools to check for any performance issues or resource bottlenecks.
  Look for any locks or long-running queries that may be affecting performance.
  
  
  
  Review SAP Logs:
  
  Check the SAP system logs (transaction SM21) and developer traces (transaction ST22) for any related error messages that could provide more context about the issue.
  
  
  
  Restart Work Processes:
  
  If the issue persists, consider restarting the affected work processes or the entire SAP instance.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for any specific guidance related to the error message and your version of SAP and Oracle.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Oracle Documentation: Review Oracle documentation for any known issues or configurations that may affect connectivity with SAP.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or Oracle database administrators for further investigation.