How To Fix STUN_ORA022 - Could not determine the database start time

SAP Error Message - Details

• Message type: E = Error

• Message class: STUN_ORA - Messages for Function Group STUN_ORA (Oracle Statistics)

• Message number: 022

• Message text: Could not determine the database start time

What causes this issue?

Internal error in function module DB_ORA_INSTANCE_INFO. The system
could not determine the start time of the database.

System Response

The system continues working after the message.

How to fix this error?

Clarify the cause of the error with the database administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message STUN_ORA022 - Could not determine the database start time ?

  The SAP error message STUN_ORA022, which indicates "Could not determine the database start time," typically occurs in the context of SAP systems that are integrated with Oracle databases. This error can arise due to various reasons, often related to the database configuration or connectivity issues.
  Causes:
  
  Database Connectivity Issues: The SAP system may not be able to connect to the Oracle database, which can prevent it from retrieving the necessary information.
  Database Configuration: The Oracle database may not be properly configured, or the required parameters may not be set correctly.
  Permissions: The user account that SAP is using to connect to the Oracle database may not have the necessary permissions to access the required metadata.
  Database State: The Oracle database might be in a state that does not allow for querying, such as being in recovery mode or not being started properly.
  Version Compatibility: There may be compatibility issues between the SAP system and the Oracle database version.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Ensure that the SAP system can connect to the Oracle database. You can test the connection using tools like SQL*Plus or other database clients.
  Verify the connection parameters (hostname, port, service name) in the SAP configuration.
  
  
  
  Review Database Configuration:
  
  Check the Oracle database configuration to ensure that it is set up correctly. Look for any misconfigurations in the initialization parameters.
  Ensure that the database is up and running.
  
  
  
  Check User Permissions:
  
  Verify that the user account used by SAP has the necessary permissions to access the database and retrieve the required metadata.
  Grant the necessary privileges if they are missing.
  
  
  
  Database State:
  
  Check the state of the Oracle database. If it is in recovery mode or not started, you may need to start it or resolve any issues preventing it from running.
  
  
  
  Review SAP and Oracle Compatibility:
  
  Ensure that the versions of SAP and Oracle are compatible. Check SAP notes and documentation for any known issues or patches that may be required.
  
  
  
  Consult Logs:
  
  Review the SAP application logs and Oracle alert logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or patches related to this error message. SAP frequently updates its knowledge base with solutions for known issues.
  Oracle Documentation: Refer to Oracle documentation for troubleshooting database connectivity and configuration issues.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your database administrator for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the STUN_ORA022 error in your SAP system.