How To Fix ST699 - This is a customer system - maintenance is only possible in an SAP system

SAP Error Message - Details

• Message type: E = Error

• Message class: ST - Terminology Database

• Message number: 699

• Message text: This is a customer system - maintenance is only possible in an SAP system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ST699 - This is a customer system - maintenance is only possible in an SAP system ?

  The SAP error message ST699 indicates that maintenance activities are restricted in a customer system. This typically occurs when the system is in a state that does not allow for certain operations, such as maintenance or configuration changes. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  System Status: The system may be in a non-modifiable state, such as being in a production environment where changes are restricted.
  Client Settings: The client may be set to "not modifiable" or "not changeable," which prevents any maintenance activities.
  Transport Layer: The transport layer settings may restrict changes to certain clients or systems.
  User Authorizations: The user attempting to perform the maintenance may not have the necessary authorizations to make changes in the system.
  
  Solutions:
  
  
  Check System Status:
  
  Verify if the system is in a production state. If it is, consider whether maintenance is necessary and if it can be performed during a scheduled downtime.
  
  
  
  Client Settings:
  
  Check the client settings in transaction SCC4. Ensure that the client is set to "Modifiable" if you need to perform maintenance activities.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to perform maintenance tasks. This may involve checking roles and profiles assigned to the user.
  
  
  
  Transport Management:
  
  Review the transport management settings to ensure that the transport layer allows for changes in the relevant clients.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP Notes can provide additional context or solutions for specific scenarios.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for assistance, especially if this is a critical issue affecting business operations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCC4 (Client Administration), SU01 (User Maintenance), and ST22 (Dump Analysis) for troubleshooting.
  Documentation: Review SAP documentation related to system maintenance and client management for best practices and guidelines.
  Change Management: Implement a change management process to ensure that any maintenance activities are planned and executed without disrupting business operations.
  
  By following these steps, you should be able to identify the cause of the ST699 error and take appropriate actions to resolve it.