How To Fix SSP_GENERAL021 - The content of the selected document could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: SSP_GENERAL - SRM: General SP's

• Message number: 021

• Message text: The content of the selected document could not be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SSP_GENERAL021 - The content of the selected document could not be retrieved ?

  The SAP error message SSP_GENERAL021, which states "The content of the selected document could not be retrieved," typically occurs in the context of SAP systems when there is an issue accessing or displaying a document. This can happen in various SAP modules, particularly in Document Management System (DMS) or when dealing with attachments in SAP.
  Causes:
  
  Document Not Found: The document may have been deleted or moved, and the system cannot locate it.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Network Issues: There may be connectivity problems between the SAP system and the storage location of the document.
  Document Storage Configuration: The configuration for document storage (e.g., ArchiveLink) may not be set up correctly.
  Corrupted Document: The document itself may be corrupted or in an unsupported format.
  System Errors: There could be temporary system issues or bugs affecting document retrieval.
  
  Solutions:
  
  Check Document Existence: Verify if the document still exists in the system. You can do this by searching for the document using its identifier or other attributes.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This can be checked in the user roles and profiles.
  Network Connectivity: Check the network connection to ensure that there are no issues preventing access to the document storage location.
  Configuration Review: Review the configuration settings for document storage and retrieval, especially if using ArchiveLink or other document management solutions.
  Check Document Format: Ensure that the document is in a supported format and is not corrupted. If possible, try to open the document in its native application.
  System Logs: Check the SAP system logs (transaction codes like SLG1) for any related error messages that could provide more context on the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) for managing documents in DMS.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation on DMS and document retrieval processes for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SSP_GENERAL021 error message in SAP.