How To Fix SSP_GENERAL020 - Error when getting document attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: SSP_GENERAL - SRM: General SP's

• Message number: 020

• Message text: Error when getting document attributes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SSP_GENERAL020 - Error when getting document attributes ?

  The SAP error message SSP_GENERAL020 typically indicates an issue when the system is trying to retrieve document attributes, often related to the SAP Document Management System (DMS) or similar functionalities. This error can arise due to various reasons, including configuration issues, missing data, or system inconsistencies.
  Possible Causes:
  
  Missing Document Attributes: The document you are trying to access may not have the required attributes set up in the system.
  Authorization Issues: The user may not have the necessary permissions to access the document or its attributes.
  Configuration Errors: There may be issues with the configuration of the DMS or the specific document type.
  Data Inconsistencies: There could be inconsistencies in the database or issues with the document's metadata.
  System Bugs: Occasionally, this error can be caused by bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check Document Attributes: Verify that the document in question has all the necessary attributes defined. You can do this by navigating to the document in the DMS and checking its properties.
  Review User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the document and its attributes. This can be checked in the user roles and authorizations settings.
  Configuration Review: Check the configuration settings for the DMS and ensure that all necessary settings are correctly defined. This may involve consulting with your SAP Basis or DMS administrator.
  Database Consistency Check: Run consistency checks on the database to identify and resolve any inconsistencies that may be affecting document retrieval.
  SAP Notes and Patches: Check the SAP Support Portal for any relevant SAP Notes that address this specific error. Applying the latest patches or updates may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CV01N (Create Document), CV02N (Change Document), and CV03N (Display Document) to manage documents in DMS.
  SAP Documentation: Review SAP's official documentation on DMS and error handling for more insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the SSP_GENERAL020 error in your SAP environment.