How To Fix /SSB/CORE642 - Could not fetch SAP Analytics Cloud URL; check system configuration

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 642

• Message text: Could not fetch SAP Analytics Cloud URL; check system configuration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE642 - Could not fetch SAP Analytics Cloud URL; check system configuration ?

  The SAP error message /SSB/CORE642 Could not fetch SAP Analytics Cloud URL; check system configuration typically indicates an issue with the configuration settings related to the integration between your SAP system (like SAP BW or SAP S/4HANA) and SAP Analytics Cloud (SAC). Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Configuration: The connection settings between the SAP system and SAP Analytics Cloud may not be configured correctly.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SAP Analytics Cloud.
  Authorization Issues: The user or service account used to connect to SAP Analytics Cloud may not have the necessary permissions.
  Service Availability: The SAP Analytics Cloud service may be down or experiencing issues.
  Firewall or Proxy Settings: Firewall or proxy settings may be blocking the connection to SAP Analytics Cloud.
  
  Solutions:
  
  
  Check Configuration Settings:
  
  Go to the SAP system and verify the configuration settings for the connection to SAP Analytics Cloud. This includes checking the URL, authentication method, and any other relevant parameters.
  Ensure that the SAC URL is correctly specified in the relevant configuration settings.
  
  
  
  Network Connectivity:
  
  Test the network connection from the SAP system to the SAP Analytics Cloud. You can use tools like ping or traceroute to check connectivity.
  Ensure that there are no network issues or outages affecting the connection.
  
  
  
  User Authorization:
  
  Verify that the user or service account used for the connection has the necessary roles and permissions in SAP Analytics Cloud.
  Check if the account is active and not locked.
  
  
  
  Service Status:
  
  Check the SAP Analytics Cloud service status to ensure it is operational. You can visit the SAP support portal or the SAP Analytics Cloud status page for updates.
  
  
  
  Firewall and Proxy Settings:
  
  Review firewall and proxy settings to ensure that they allow traffic to and from SAP Analytics Cloud.
  If a proxy is used, ensure that it is correctly configured to allow the connection.
  
  
  
  Logs and Traces:
  
  Check the logs in the SAP system for any additional error messages or warnings that may provide more context about the issue.
  Enable tracing for the connection if necessary to gather more detailed information.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for configuring the connection between SAP systems and SAP Analytics Cloud for detailed guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SSB/CORE642 error message. If the problem persists, consider reaching out to SAP support for further assistance.