How To Fix /SSB/CORE643 - Export of stories couldn't be started

SAP Error Message - Details

• Message type: E = Error

• Message class: /SSB/CORE -

• Message number: 643

• Message text: Export of stories couldn't be started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SSB/CORE643 - Export of stories couldn't be started ?

  The SAP error message /SSB/CORE643 Export of stories couldn't be started typically occurs in the context of SAP Analytics Cloud (SAC) when there is an issue with exporting stories. This error can arise due to various reasons, including configuration issues, permission problems, or system limitations.
  Possible Causes:
  
  Insufficient Permissions: The user may not have the necessary permissions to export stories.
  System Configuration: There may be issues with the system configuration or settings that prevent the export process from starting.
  Network Issues: Temporary network issues or connectivity problems can interrupt the export process.
  Browser Compatibility: Sometimes, the browser being used may not be fully compatible with the SAP Analytics Cloud interface.
  File Size Limitations: The story being exported may exceed size limitations set by the system.
  Service Outage: There may be a temporary service outage or maintenance being performed on the SAP Analytics Cloud.
  
  Solutions:
  
  Check User Permissions: Ensure that the user has the appropriate permissions to export stories. This can be done by reviewing the roles and privileges assigned to the user in the SAP Analytics Cloud.
  Review System Configuration: Check the system settings and configurations to ensure that everything is set up correctly for exporting stories.
  Test Network Connectivity: Verify that there are no network issues affecting the connection to the SAP Analytics Cloud.
  Try a Different Browser: If you suspect browser compatibility issues, try using a different browser or updating the current browser to the latest version.
  Reduce Story Size: If the story is too large, consider simplifying it or breaking it into smaller parts before attempting to export.
  Check SAP Status Page: Look for any announcements regarding service outages or maintenance on the SAP status page or community forums.
  
  Related Information:
  
  SAP Community: The SAP Community forums can be a valuable resource for finding similar issues and solutions shared by other users.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP Analytics Cloud documentation for guidelines on exporting stories and troubleshooting common issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.