How To Fix SRV024 - Invalid outline number &1 ('1' is reserved for default outline)

SAP Error Message - Details

• Message type: E = Error

• Message class: SRV - Service specific messages

• Message number: 024

• Message text: Invalid outline number &1 ('1' is reserved for default outline)

What causes this issue?

When a PR item is created, the system creates one default outline with
outline number '1'. If a user enters '1' as the outline number, then an
error message appears.

System Response

Error message appears.

How to fix this error?

Correct the outline number. Users cannot enter outline number '1'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRV024 - Invalid outline number &1 ('1' is reserved for default outline) ?

  The SAP error message SRV024 "Invalid outline number &1 ('1' is reserved for default outline)" typically occurs in the context of SAP's Service Management or similar modules where outlines (or service outlines) are used to define service agreements or service contracts.
  Cause:
  The error indicates that the system is trying to reference an outline number that is invalid or reserved. Specifically, outline number '1' is reserved for the default outline, and any attempt to use it for other purposes will trigger this error. This can happen if:
  
  You are trying to create or modify a service outline and mistakenly use the reserved outline number '1'.
  There is a configuration or data entry error where the outline number is incorrectly specified.
  The system is trying to access an outline that does not exist or is not properly defined.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Outline Number: Ensure that you are not using outline number '1' for any custom outlines. Use a different number for your outlines.
  
  
  Review Configuration: Go to the configuration settings for service outlines and verify that the outlines are set up correctly. Make sure that the outline numbers assigned do not conflict with reserved numbers.
  
  
  Data Entry: If you are entering data manually, double-check the outline number you are entering. Ensure it is valid and not reserved.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidelines on valid outline numbers and their usage.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this issue or provide additional context or fixes.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Modules: This error is often encountered in modules related to Service Management, Sales and Distribution (SD), or Customer Service (CS).
  Outline Management: Understanding how outlines are managed in SAP can help prevent this error. Familiarize yourself with the concepts of service outlines and their configurations.
  Error Handling: Familiarize yourself with common error handling practices in SAP to troubleshoot similar issues in the future.
  
  By following these steps, you should be able to resolve the SRV024 error and continue with your SAP processes.