How To Fix /SRMSMC/SUSTAIN020 - Requested sustainability record does not exist: supplier &1, record &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SUSTAIN -

• Message number: 020

• Message text: Requested sustainability record does not exist: supplier &1, record &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SUSTAIN020 - Requested sustainability record does not exist: supplier &1, record &2 ?

  The SAP error message /SRMSMC/SUSTAIN020 Requested sustainability record does not exist: supplier &1, record &2 typically indicates that the system is unable to find a specific sustainability record for a given supplier. This error can occur in the context of SAP Supplier Relationship Management (SRM) or other related modules where sustainability data is managed.
  Cause:
  
  Non-Existent Record: The most straightforward cause is that the sustainability record for the specified supplier does not exist in the database.
  Incorrect Supplier or Record ID: The supplier ID (&1) or the record ID (&2) provided in the request may be incorrect or mistyped.
  Data Deletion: The record may have been deleted or archived, making it unavailable for retrieval.
  Authorization Issues: The user may not have the necessary permissions to view the sustainability records for the specified supplier.
  System Configuration: There may be issues with the configuration of the sustainability management module, leading to records not being properly created or linked.
  
  Solution:
  
  Verify Supplier and Record IDs: Double-check the supplier ID and record ID to ensure they are correct. Ensure that there are no typographical errors.
  Check Database: Use transaction codes like SE16 or SE11 to check the relevant database tables for the existence of the sustainability record.
  Review Deletion/Archiving Policies: If the record was deleted or archived, consult with your data management team to see if it can be restored or if there are policies in place for data retention.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access sustainability records. This may involve checking roles and permissions in the user profile.
  Consult Documentation: Review SAP documentation or notes related to sustainability records to ensure that the system is configured correctly.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system or configuration issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser) or SE11 (Data Dictionary) to investigate the underlying data.
  SAP Notes: Check for any SAP Notes that may address known issues or bugs related to sustainability records.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  Documentation: Review the SAP Help Portal for detailed information on sustainability management and related functionalities.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message you are encountering.