How To Fix /SRMSMC/SUSTAIN017 - Exactly one quality management system has to be marked as the default

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SUSTAIN -

• Message number: 017

• Message text: Exactly one quality management system has to be marked as the default

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SUSTAIN017 - Exactly one quality management system has to be marked as the default ?

  The SAP error message /SRMSMC/SUSTAIN017 indicates that there is an issue with the configuration of Quality Management Systems (QMS) in the SAP system. Specifically, it states that exactly one quality management system must be marked as the default. This error typically arises in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with quality management settings.
  Cause:
  The error occurs when:
  
  There are multiple quality management systems configured in the system, but none or more than one of them is marked as the default.
  The system requires a single default QMS to ensure that processes can be executed without ambiguity regarding which QMS to use.
  
  Solution:
  To resolve this error, you need to ensure that exactly one quality management system is set as the default. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant configuration area for Quality Management Systems. This is usually found under the SRM or Quality Management settings.
  
  
  
  Check Existing QMS:
  
  Review the list of configured Quality Management Systems.
  Identify which QMS is currently set as default (if any).
  
  
  
  Set Default QMS:
  
  If no QMS is marked as default, select one of the existing QMS entries and mark it as the default.
  If multiple QMS entries are marked as default, you will need to unmark the additional entries, leaving only one as the default.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save your changes.
  
  
  
  Test the Configuration:
  
  After setting the default QMS, perform a test to ensure that the error no longer appears and that the system behaves as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's internal documentation for specific instructions related to your version of SAP SRM.
  User Roles: Ensure that you have the necessary permissions to make changes to the QMS settings.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the quality and production environments as needed.
  Consulting SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions related to this error message.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.