How To Fix /SRMSMC/SUSTAIN000 - Requested quality management system record does not exist: record &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SUSTAIN -

• Message number: 000

• Message text: Requested quality management system record does not exist: record &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SUSTAIN000 - Requested quality management system record does not exist: record &1 ?

  The SAP error message /SRMSMC/SUSTAIN000 Requested quality management system record does not exist: record &1 typically indicates that the system is trying to access a quality management record that is not available in the database. This can occur in various contexts, such as during the processing of quality management data in the SAP Supplier Relationship Management (SRM) module.
  Causes:
  
  Missing Record: The specific quality management record identified by &1 does not exist in the database. This could be due to deletion or it was never created.
  Incorrect Configuration: The system may be incorrectly configured, leading to attempts to access non-existent records.
  Data Migration Issues: If data was migrated from another system, some records may not have been transferred correctly.
  Authorization Issues: The user may not have the necessary permissions to view the record, leading to the perception that it does not exist.
  
  Solutions:
  
  Verify Record Existence: Check the database or relevant tables to confirm whether the record with the specified identifier exists. You can use transaction codes like SE16 or SE11 to look up the relevant tables.
  Create the Record: If the record is indeed missing and should exist, you may need to create it manually or through a batch process, depending on your business processes.
  Check Configuration: Review the configuration settings in the SRM system to ensure that they are set up correctly and that the system is pointing to the right quality management records.
  Data Migration Review: If this issue arose after a data migration, review the migration logs and processes to ensure that all necessary records were transferred.
  User Authorization: Ensure that the user encountering the error has the appropriate authorizations to access the quality management records.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SM37 (Job Monitoring) to investigate further.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this issue.
  Documentation: Review the SAP documentation for the SRM module, particularly sections related to quality management, to understand how records are created and managed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or functional team for further investigation.