How To Fix /SRMSMC/SRS004 - Business Communication Service (BCS) failed to send an e-mail: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SRS -

• Message number: 004

• Message text: Business Communication Service (BCS) failed to send an e-mail: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SRS004 - Business Communication Service (BCS) failed to send an e-mail: &1 ?

  The SAP error message /SRMSMC/SRS004 Business Communication Service (BCS) failed to send an e-mail: &1 indicates that there was a failure in the Business Communication Service (BCS) when attempting to send an email. The &1 in the message typically represents the specific error or reason for the failure.
  Causes
  There can be several reasons for this error, including:
  
  
  Configuration Issues: The BCS may not be properly configured. This includes settings related to the SMTP server, email addresses, or other communication parameters.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  SMTP Server Issues: The SMTP server itself may be down, misconfigured, or rejecting the connection for some reason (e.g., authentication issues, IP restrictions).
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or system may not have the necessary authorizations to send emails.
  
  
  System Errors: There may be underlying system errors or bugs that are causing the BCS to fail.
  
  
  Solutions
  To resolve the error, you can take the following steps:
  
  
  Check BCS Configuration:
  
  Go to transaction code SCOT to check the configuration of the SMTP node.
  Ensure that the SMTP server settings (host, port, etc.) are correct.
  Verify that the email sending method is properly configured.
  
  
  
  Test SMTP Connection:
  
  Use the SOST transaction to check the status of sent emails and any error messages.
  Test the SMTP connection from the SAP system to the SMTP server to ensure it is reachable.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages related to the BCS.
  Look for any specific error codes or messages that can provide more context.
  
  
  
  Validate Email Addresses:
  
  Ensure that the email addresses being used are valid and correctly formatted.
  
  
  
  Check User Authorizations:
  
  Verify that the user or system has the necessary authorizations to send emails.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or the administrator responsible for the email server to check for any server-side issues.
  
  
  
  Update SAP Notes:
  
  Check for any relevant SAP Notes that may address known issues with BCS or email sending.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: Configuration of the Business Communication Services.
  SOST: Monitor the status of sent emails.
  SLG1: View application logs for detailed error messages.
  
  
  
  SAP Notes: Search the SAP Support Portal for notes related to BCS and email sending issues.
  
  
  Documentation: Refer to the official SAP documentation for BCS for detailed configuration and troubleshooting steps.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the BCS to fail in sending emails.