How To Fix /SRMSMC/SEV002 - Completion not possible, scorecard &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SEV -

• Message number: 002

• Message text: Completion not possible, scorecard &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SEV002 - Completion not possible, scorecard &1 is locked by user &2 ?

  The SAP error message /SRMSMC/SEV002 Completion not possible, scorecard &1 is locked by user &2 typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar applications where scorecards are used for performance evaluation or reporting. This error indicates that a specific scorecard (identified by &1) is currently locked by another user (identified by &2), preventing the current user from completing their action on that scorecard.
  Cause:
  
  User Locking: The scorecard is being edited or processed by another user, which locks it for other users to prevent concurrent modifications.
  Session Timeout: Sometimes, a user may have left a session open, causing the scorecard to remain locked even if they are no longer actively working on it.
  System Errors: Occasionally, system errors or crashes can lead to a scorecard being left in a locked state.
  
  Solution:
  
  Wait and Retry: If the scorecard is locked by another user, the simplest solution is to wait until that user has completed their work and released the lock. You can check with the user to see if they are done.
  Identify the Locking User: If you have access to system administration tools, you can identify the user who has locked the scorecard and communicate with them directly.
  Unlock the Scorecard: If the locking user is unavailable or if the lock seems to be a result of a session timeout or error, a system administrator can unlock the scorecard. This can typically be done through transaction codes like SM12 (to view and delete locks) or other relevant tools in the SAP system.
  Check for Background Jobs: Sometimes, background jobs may also lock scorecards. Check if there are any running jobs that might be holding the lock.
  Review System Logs: If the issue persists, reviewing system logs for any errors or warnings related to locking mechanisms may provide insights into the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to manage locks) and SM21 (to view system logs) for troubleshooting.
  User Communication: Establish a protocol for users to communicate when they are working on scorecards to minimize locking issues.
  Documentation: Ensure that users are aware of the locking mechanism and best practices for working with scorecards to avoid unnecessary locks.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.