How To Fix /SRMSMC/SEV001 - Completion not possible, response &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/SEV -

• Message number: 001

• Message text: Completion not possible, response &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/SEV001 - Completion not possible, response &1 is locked by user &2 ?

  The SAP error message /SRMSMC/SEV001 Completion not possible, response &1 is locked by user &2 typically occurs in the context of the SAP Supplier Relationship Management (SRM) system. This error indicates that a specific response (e.g., a bid or a quote) is currently locked by another user, preventing the current user from completing their action on that response.
  Cause:
  
  User Locking: The response you are trying to access is locked by another user. This can happen if the other user is currently editing the response or has not properly released the lock after their session.
  Session Timeout: Sometimes, if a user has been inactive for a while, their session may time out, but the lock on the response may still persist until it is released.
  System Errors: Occasionally, system errors or inconsistencies can lead to locks not being released properly.
  
  Solution:
  
  Identify the Locking User: Check who is currently locking the response. You can do this by using transaction code SM12 in SAP to view the lock entries. Look for the response ID and the user who is locking it.
  Contact the Locking User: If possible, contact the user who is locking the response and ask them to complete their action or release the lock.
  Release the Lock: If the locking user is unavailable or if you believe the lock is no longer valid (e.g., due to a session timeout), you can manually release the lock using transaction code SM12. However, be cautious when doing this, as it may disrupt the work of the other user.
  Wait and Retry: If the lock is temporary, you may simply wait for the other user to finish their work and then try again.
  Check for System Issues: If this issue occurs frequently, it may be worth checking with your SAP Basis team to see if there are any underlying system issues that need to be addressed.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  SU01: To check user details and their current sessions.
  
  
  
  Best Practices:
  
  Encourage users to log out properly after completing their tasks to avoid leaving locks in the system.
  Implement training for users on how to manage their sessions effectively.
  
  
  
  Documentation: Refer to SAP Notes and documentation related to SRM and locking mechanisms for more detailed information and troubleshooting steps.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.