How To Fix /SRMSMC/REPLICATION097 - Supplier &1, partner &2: Identical e-mail address belongs to contact &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/REPLICATION -

• Message number: 097

• Message text: Supplier &1, partner &2: Identical e-mail address belongs to contact &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/REPLICATION097 - Supplier &1, partner &2: Identical e-mail address belongs to contact &3 ?

  The SAP error message /SRMSMC/REPLICATION097 indicates that there is a conflict with email addresses during the replication of supplier data in the SAP Supplier Relationship Management (SRM) system. Specifically, the error states that the same email address is associated with multiple contacts, which can lead to ambiguity in communication and data integrity issues.
  Cause:
  The error is triggered when:
  
  A supplier (identified as &1) has a partner (identified as &2) that has multiple contacts (identified as &3) sharing the same email address.
  This situation can arise due to data entry errors, data migration issues, or incorrect data synchronization between systems.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Email Addresses:
  
  Use transaction codes like BP (Business Partner) or relevant reports to identify the contacts associated with the supplier and their email addresses.
  Check the contact details for the supplier and partner in question.
  
  
  
  Update Contact Information:
  
  Modify the contact details to ensure that each contact has a unique email address. This may involve:
  
  Changing the email address of one or more contacts.
  Deleting or merging duplicate contacts if they are not needed.
  
  
  
  
  
  Data Validation:
  
  Implement data validation rules to prevent the entry of duplicate email addresses in the future.
  Consider using data cleansing tools or processes to regularly check for and resolve duplicates.
  
  
  
  Replication Process:
  
  After making the necessary changes, attempt the replication process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of SRM you are using for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and SLG1 for viewing application logs.
  Data Management: Regularly audit and clean your supplier and contact data to maintain data integrity.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional context or solutions.
  
  By following these steps, you should be able to resolve the error and ensure that your supplier data is accurate and consistent.