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How To Fix /SRMSMC/REMINDER010 - Communciation error when sending reminder e-mails for due tasks


SAP Error Message - Details

  • Message type: E = Error

  • Message class: /SRMSMC/REMINDER -

  • Message number: 010

  • Message text: Communciation error when sending reminder e-mails for due tasks

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message /SRMSMC/REMINDER010 - Communciation error when sending reminder e-mails for due tasks ?

    The SAP error message /SRMSMC/REMINDER010 indicates a communication error when the system attempts to send reminder emails for due tasks. This error can arise from various issues related to configuration, connectivity, or system settings. Below are some potential causes, solutions, and related information to help troubleshoot and resolve the issue.

    Causes:

    1. SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
    2. Network Connectivity: There may be network issues that are preventing the SAP system from reaching the email server.
    3. Email Server Issues: The email server itself may be down or experiencing issues.
    4. Authorization Issues: The user or service account used to send emails may not have the necessary permissions.
    5. Incorrect Email Addresses: The email addresses configured for the recipients may be incorrect or malformed.
    6. System Load: High system load or performance issues may cause timeouts or failures in sending emails.

    Solutions:

    1. Check SMTP Configuration:

      • Go to transaction code SCOT in SAP.
      • Verify the SMTP node settings, including the mail server address, port, and authentication details.
      • Ensure that the settings are correct and that the mail server is reachable from the SAP system.
    2. Test Email Sending:

      • Use the SOST transaction to check the status of sent emails.
      • You can also send a test email from the SCOT transaction to verify that the SMTP configuration is working.
    3. Check Network Connectivity:

      • Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity to the mail server.
    4. Review Email Server Logs:

      • Check the logs on the email server for any errors or issues that might indicate why emails are not being sent.
    5. Check User Authorizations:

      • Ensure that the user or service account used for sending emails has the necessary authorizations to send emails.
    6. Validate Email Addresses:

      • Review the email addresses configured for the recipients to ensure they are valid and correctly formatted.
    7. Monitor System Performance:

      • Check for any performance issues in the SAP system that might be affecting the ability to send emails.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
    • Documentation: Review the SAP documentation related to the SRM (Supplier Relationship Management) module and email configuration.
    • Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.

    By following these steps, you should be able to identify and resolve the communication error associated with the /SRMSMC/REMINDER010 message.

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