How To Fix /SRMSMC/REMINDER011 - System error when sending reminder e-mails for due tasks

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/REMINDER -

• Message number: 011

• Message text: System error when sending reminder e-mails for due tasks

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/REMINDER011 - System error when sending reminder e-mails for due tasks ?

  The SAP error message /SRMSMC/REMINDER011 typically indicates a system error that occurs when the system attempts to send reminder emails for due tasks in the SAP Supplier Relationship Management (SRM) module. This error can arise due to various reasons, including configuration issues, system settings, or problems with the email server.
  Causes:
  
  Configuration Issues: The settings for the reminder email functionality may not be correctly configured in the system.
  Email Server Problems: There may be issues with the SMTP server settings or connectivity, preventing emails from being sent.
  Authorization Issues: The user or the system may lack the necessary authorizations to send emails.
  Background Job Failures: The background job responsible for sending reminders may have failed or encountered an error.
  Data Issues: There may be inconsistencies or missing data in the tasks that are supposed to trigger the reminders.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the reminder emails in the SRM system. Ensure that all necessary parameters are set correctly.
  Check transaction codes like SPRO to access the configuration settings related to reminders.
  
  
  
  Review SMTP Settings:
  
  Ensure that the SMTP settings in the SAP system are correctly configured. This can be done in transaction SCOT.
  Test the email sending functionality from the SAP system to ensure that it can connect to the email server.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the background job has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user roles.
  
  
  
  Monitor Background Jobs:
  
  Check the status of the background job responsible for sending reminders using transaction SM37. Look for any failed jobs and analyze the logs for errors.
  
  
  
  Data Validation:
  
  Review the data related to the tasks for which reminders are being sent. Ensure that all required fields are populated and that there are no inconsistencies.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Refer to the official SAP documentation for SRM and email configuration for detailed guidance.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed error logs and system information.
  
  By following these steps, you should be able to identify and resolve the cause of the /SRMSMC/REMINDER011 error in your SAP system.