How To Fix /SRMSMC/QNR003 - Question &1 is not active or does not exist in the question library

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/QNR -

• Message number: 003

• Message text: Question &1 is not active or does not exist in the question library

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/QNR003 - Question &1 is not active or does not exist in the question library ?

  The SAP error message /SRMSMC/QNR003 indicates that a specific question (identified by the placeholder &1) is not active or does not exist in the question library. This error typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar applications where questions are managed in a library for various processes, such as surveys or questionnaires.
  Cause:
  
  Question Not Active: The question may exist in the system but is not marked as active. This means it cannot be used in current processes.
  Question Does Not Exist: The question ID referenced may not exist in the question library at all, possibly due to deletion or incorrect referencing.
  Authorization Issues: The user may not have the necessary permissions to access the question library or specific questions.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the transport of question data between systems.
  
  Solution:
  
  
  Check Question Status:
  
  Navigate to the question library in the SAP system and verify if the question ID exists.
  Ensure that the question is marked as active. If it is inactive, you may need to activate it.
  
  
  
  Verify Question ID:
  
  Double-check the question ID being referenced in the error message. Ensure that it is correctly spelled and formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the question library and the specific question.
  
  
  
  Data Consistency Check:
  
  If the question should exist but does not, check for any recent changes or transports that may have affected the question library.
  You may need to run consistency checks or consult with your SAP Basis team to ensure the database is in a consistent state.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the question library and error handling for additional insights or specific steps related to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SRM_QN or SRM_QN_LIB to access the question library and manage questions.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.