How To Fix /SRMSMC/EXT_UM002 - Error while creating contact person for user &1; inform your system admin

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_UM -

• Message number: 002

• Message text: Error while creating contact person for user &1; inform your system admin

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_UM002 - Error while creating contact person for user &1; inform your system admin ?

  The SAP error message /SRMSMC/EXT_UM002 typically indicates an issue encountered while trying to create a contact person for a user in the SAP system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Authorizations: The user attempting to create the contact person may not have the necessary authorizations to perform this action.
  Data Inconsistencies: There may be inconsistencies or missing data in the user master record or related tables.
  Configuration Issues: The system configuration for user management or contact person creation may not be set up correctly.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to create contact persons. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Validate User Data:
  
  Check the user master data for completeness and correctness. Ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  
  Review Configuration:
  
  Verify the configuration settings related to user management and contact person creation. This may involve checking settings in transaction SPRO or related configuration transactions.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact System Administrator:
  
  If the issue persists, it may be necessary to involve your system administrator or SAP support team to investigate further. They can perform deeper diagnostics and troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), SM21 (System Log), and SLG1 (Application Log).
  SAP Support: If you have access to SAP Support, consider raising a support ticket with detailed information about the error, including the steps taken before the error occurred and any relevant logs.
  Documentation: Review SAP documentation related to user management and contact person creation for best practices and guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation by a technical expert may be required.