How To Fix /SRMSMC/EXT_COMMON024 - Enter the Phone Number

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_COMMON -

• Message number: 024

• Message text: Enter the Phone Number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_COMMON024 - Enter the Phone Number ?

  The SAP error message /SRMSMC/EXT_COMMON024 Enter the Phone Number typically occurs in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with external communication or vendor management. This error indicates that a required field for the phone number has not been filled out, which is necessary for processing certain transactions or communications.
  Cause:
  
  Missing Phone Number: The most common cause of this error is that the phone number field is left blank when it is required for the transaction you are trying to perform.
  Incorrect Configuration: There may be configuration settings in the SRM system that mandate the entry of a phone number for certain processes.
  Data Entry Error: Users may inadvertently skip the phone number field during data entry.
  
  Solution:
  
  Enter the Phone Number: The immediate solution is to locate the phone number field in the relevant transaction or form and enter a valid phone number.
  Check Configuration: If you are consistently encountering this error, it may be worth checking the configuration settings in the SRM system to see if the phone number is set as a mandatory field. This can be done by a system administrator or someone with the appropriate access rights.
  Validation Rules: Ensure that any validation rules or settings that require a phone number are correctly configured to avoid unnecessary errors.
  User Training: If this error is common among users, consider providing training or documentation to ensure that users understand the importance of filling out the phone number field.
  
  Related Information:
  
  Transaction Codes: This error may occur in various transaction codes related to vendor management, such as creating or updating vendor information.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By ensuring that the phone number field is filled out correctly and understanding the system's requirements, you can resolve this error effectively.