How To Fix /SRMSMC/EXT_COMMON023 - Select the Country for the Phone Number

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EXT_COMMON -

• Message number: 023

• Message text: Select the Country for the Phone Number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EXT_COMMON023 - Select the Country for the Phone Number ?

  The SAP error message /SRMSMC/EXT_COMMON023 with the description "Select the Country for the Phone Number" typically occurs in the context of SAP Supplier Relationship Management (SRM) or similar modules where phone number input is required. This error indicates that the system requires a country code to be selected for the phone number being entered.
  Cause:
  
  Missing Country Selection: The user has not selected a country from the dropdown list or input field that corresponds to the phone number being entered.
  Configuration Issues: There may be issues with the configuration of the phone number fields in the system, such as missing country codes or incorrect settings.
  User Input Error: The user may have overlooked the requirement to select a country before entering the phone number.
  
  Solution:
  
  Select the Country: Ensure that you select the appropriate country from the provided dropdown list before entering the phone number. This is usually a mandatory field.
  Check Configuration: If you are an administrator or have access to configuration settings, verify that the country codes are correctly set up in the system. This may involve checking the customizing settings for phone number formats and country codes.
  User Training: If this error is common among users, consider providing training or documentation to ensure that users understand the requirement to select a country code when entering phone numbers.
  
  Related Information:
  
  Phone Number Formats: Different countries have different formats for phone numbers, and the system may require specific formats based on the selected country.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this error or provide additional context on how to handle phone number entries in your specific version of SAP.
  User Roles and Permissions: Ensure that users have the necessary roles and permissions to access the fields required for entering phone numbers.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.