How To Fix /SRMSMC/EVAL_EV_TRIG039 - Appraiser &1 &2 cannot be used; user last name or e-mail not determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EVAL_EV_TRIG -

• Message number: 039

• Message text: Appraiser &1 &2 cannot be used; user last name or e-mail not determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EVAL_EV_TRIG039 - Appraiser &1 &2 cannot be used; user last name or e-mail not determined ?

  The SAP error message /SRMSMC/EVAL_EV_TRIG039 indicates that there is an issue with the appraiser's information in the system. Specifically, the error states that the appraiser (identified by placeholders &1 and &2) cannot be used because the user's last name or email address could not be determined. This typically occurs in the context of performance evaluations or appraisals within the SAP system.
  Cause:
  
  Missing User Data: The appraiser's user profile may not have the necessary information filled out, such as the last name or email address.
  User Not Active: The user account for the appraiser may be inactive or locked, preventing the system from retrieving the required information.
  Integration Issues: There may be issues with the integration between different SAP modules or systems that manage user data.
  Authorization Issues: The user may not have the necessary authorizations to access the appraiser's information.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management transaction (e.g., SU01) and check the appraiser's user profile.
  Ensure that the last name and email address fields are filled out correctly.
  
  
  
  Activate User Account:
  
  If the user account is inactive, reactivate it. Ensure that the user is not locked or has any restrictions.
  
  
  
  Review Integration Settings:
  
  If the system is integrated with other applications (like HR systems), ensure that the data synchronization is functioning correctly.
  Check for any errors in the data transfer processes.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the appraisal data. This may involve checking roles and profiles assigned to the user.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU01 (User Maintenance), PFCG (Role Maintenance), or others depending on your SAP version and configuration.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message /SRMSMC/EVAL_EV_TRIG039.