How To Fix /SRMSMC/EVAL_EV_TRIG026 - Scorecard locking error for supplier &1, request &2, start/end date &3,&4

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EVAL_EV_TRIG -

• Message number: 026

• Message text: Scorecard locking error for supplier &1, request &2, start/end date &3,&4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EVAL_EV_TRIG026 - Scorecard locking error for supplier &1, request &2, start/end date &3,&4 ?

  The SAP error message /SRMSMC/EVAL_EV_TRIG026 typically indicates a scorecard locking issue related to a supplier and a specific request within the Supplier Relationship Management (SRM) module. This error can occur when there are conflicts in accessing or updating scorecard data, often due to concurrent processes or transactions trying to modify the same data.
  Cause:
  
  Concurrent Access: Multiple users or processes may be trying to access or modify the scorecard data for the same supplier at the same time.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If one process has locked the scorecard data, other processes will be unable to access it until the lock is released.
  Long-Running Transactions: If a transaction takes too long to complete, it may hold the lock longer than expected, causing other transactions to fail with this error.
  Configuration Issues: There may be issues with the configuration of the scorecard or the underlying data model.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, waiting for a few moments and then retrying the operation may resolve the issue.
  Check Locks: Use transaction codes like SM12 to check for existing locks on the scorecard data. If you find a lock that is no longer needed, you may need to release it (with caution).
  Review Long-Running Processes: Identify any long-running transactions that may be holding locks and optimize them if possible.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Configuration Review: Review the configuration settings related to scorecards in SRM to ensure they are set up correctly.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks), SLG1 (to view application logs), and SE11 (to check data dictionary objects).
  Documentation: Review SAP documentation related to scorecards and locking mechanisms in SRM for more detailed insights.
  User Training: Ensure that users are trained on how to properly access and update scorecard data to minimize the risk of concurrent access issues.
  
  By following these steps, you should be able to diagnose and resolve the locking error associated with the scorecard in SAP SRM.