How To Fix /SRMSMC/EVAL_EV_TRIG028 - Appraiser &1 &2 &3 &4 cannot be used; user name or e-mail not determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/EVAL_EV_TRIG -

• Message number: 028

• Message text: Appraiser &1 &2 &3 &4 cannot be used; user name or e-mail not determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/EVAL_EV_TRIG028 - Appraiser &1 &2 &3 &4 cannot be used; user name or e-mail not determined ?

  The SAP error message /SRMSMC/EVAL_EV_TRIG028 indicates that there is an issue with the appraiser's information in the system. Specifically, it states that the appraiser (identified by placeholders &1, &2, &3, &4) cannot be used because the system is unable to determine the user's name or email address.
  Cause:
  
  Missing User Data: The user profile for the appraiser may not have been set up correctly, leading to missing information such as the user name or email address.
  Incorrect User ID: The user ID associated with the appraiser may be incorrect or not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to be recognized as an appraiser.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP modules or systems.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID of the appraiser.
  Verify that the user profile is complete, including the name and email address fields.
  
  
  
  Update User Information:
  
  If the user information is missing, update the profile with the correct name and email address.
  Ensure that the user is assigned to the appropriate roles and authorizations.
  
  
  
  Verify User ID:
  
  Ensure that the user ID being referenced in the error message is correct and exists in the system.
  
  
  
  Check Appraiser Configuration:
  
  Review the configuration settings for appraisers in the relevant SAP module (e.g., Performance Management, Talent Management).
  Ensure that the appraiser is correctly assigned to the relevant evaluation or appraisal process.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple SAP systems or modules, ensure that user data is synchronized across all systems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific module you are working with for any additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 for user maintenance.
  PFCG for role maintenance, to check if the user has the necessary roles.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the appraiser can be used in the evaluation process.