How To Fix /SRMSMC/DNB_INTF004 - Reason codes have not been maintained in Customizing; contact sys. admin.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/DNB_INTF -

• Message number: 004

• Message text: Reason codes have not been maintained in Customizing; contact sys. admin.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/DNB_INTF004 - Reason codes have not been maintained in Customizing; contact sys. admin. ?

  The SAP error message /SRMSMC/DNB_INTF004 indicates that there is an issue with the configuration of reason codes in the system. This error typically arises in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with the integration of data or processes that require specific reason codes to be defined.
  Cause:
  The error message suggests that the reason codes required for a particular process or transaction have not been maintained in the system's Customizing settings. This could happen due to:
  
  Missing Configuration: The necessary reason codes have not been set up in the system.
  Incorrect Customizing: The existing reason codes may not be correctly configured or linked to the relevant processes.
  Transport Issues: If the configuration was recently transported from another system, it may not have included the necessary reason codes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for maintaining reason codes. This is typically found under:
  
  SRM -> Basic Settings -> Define Reason Codes.
  
  
  Ensure that the required reason codes are defined and properly configured.
  
  
  
  Maintain Reason Codes:
  
  If the reason codes are missing, create new entries for the required reason codes.
  Ensure that each reason code is linked to the appropriate processes or transactions.
  
  
  
  Transport Requests:
  
  If the configuration was supposed to be transported from another system, check the transport requests to ensure that they included the necessary reason codes.
  If not, you may need to manually create the reason codes in the target system.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by SAP for setting up reason codes in your specific version of SRM.
  
  
  
  Contact System Administrator:
  
  If you are not authorized to make changes or if you are unsure about the configuration, contact your system administrator or SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for Customizing, SE11 for data dictionary, and SE80 for object navigator.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Documentation: Review the SAP Help Portal for detailed information on configuring reason codes in SRM.
  
  By following these steps, you should be able to resolve the error and ensure that the necessary reason codes are maintained in your SAP system.