How To Fix /SRMSMC/DNB_INTF003 - Outbound connection to D&&B is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/DNB_INTF -

• Message number: 003

• Message text: Outbound connection to D&&B is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/DNB_INTF003 - Outbound connection to D&&B is not possible ?

  The SAP error message /SRMSMC/DNB_INTF003 Outbound connection to D&B is not possible typically indicates that there is an issue with the connection between your SAP system and Dun & Bradstreet (D&B) services. This error can arise due to various reasons, including network issues, configuration problems, or service availability.
  Causes:
  
  Network Issues: There may be a network connectivity problem preventing the SAP system from reaching the D&B service.
  Configuration Errors: Incorrect configuration settings in the SAP system for the D&B integration can lead to this error.
  Service Availability: The D&B service may be down or experiencing issues, making it unavailable for connections.
  Firewall Restrictions: Firewalls or security settings may be blocking the outbound connection to D&B.
  Authentication Issues: If the D&B service requires authentication, incorrect credentials can lead to connection failures.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Verify that the SAP system can reach the D&B service endpoint. You can use tools like ping or traceroute to check connectivity.
  Ensure that there are no network outages or issues affecting connectivity.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system for the D&B integration. Ensure that the endpoint URL, port, and other parameters are correctly set.
  Review the settings in transaction codes like SPRO or SOAMANAGER to ensure that the D&B service is properly configured.
  
  
  
  Check D&B Service Status:
  
  Visit the D&B service status page or contact D&B support to check if there are any known outages or issues with their services.
  
  
  
  Firewall and Security Settings:
  
  Review firewall rules and security settings to ensure that outbound connections to the D&B service are allowed.
  If necessary, work with your network/security team to adjust the settings.
  
  
  
  Authentication Credentials:
  
  If the D&B service requires authentication, verify that the credentials (username, password, API key, etc.) are correct and have not expired.
  Update the credentials in the SAP configuration if needed.
  
  
  
  Check Logs for More Details:
  
  Review the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context about the connection failure.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  D&B Documentation: Refer to the D&B integration documentation for specific requirements and configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT team for further assistance.