How To Fix /SRMSMC/DNB_INTF002 - D&&B webservice could not be reached; D&&B error code: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/DNB_INTF -

• Message number: 002

• Message text: D&&B webservice could not be reached; D&&B error code: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/DNB_INTF002 - D&&B webservice could not be reached; D&&B error code: &1 ?

  The SAP error message /SRMSMC/DNB_INTF002 D&&B webservice could not be reached; D&&B error code: &1 typically indicates that there is an issue with the connection to the Dun & Bradstreet (D&B) web service. This error can occur for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between your SAP system and the D&B web service.
  Service Availability: The D&B web service may be down or experiencing issues.
  Incorrect Configuration: The configuration settings for the D&B web service in your SAP system may be incorrect.
  Authentication Issues: There may be issues with the credentials used to access the D&B web service.
  Firewall Restrictions: Firewalls or security settings may be blocking access to the D&B web service.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that your SAP system can reach the D&B web service endpoint. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify Service Status:
  
  Check if the D&B web service is operational. You can do this by visiting their status page or contacting D&B support.
  
  
  
  Review Configuration Settings:
  
  Go to the configuration settings in your SAP system for the D&B integration. Ensure that the endpoint URL, authentication credentials, and other parameters are correctly set.
  
  
  
  Check Authentication:
  
  Verify that the API key or credentials used for accessing the D&B web service are valid and have not expired.
  
  
  
  Firewall and Security Settings:
  
  Ensure that there are no firewall rules or security settings that are preventing your SAP system from accessing the D&B web service.
  
  
  
  Consult Logs:
  
  Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  
  
  Contact D&B Support:
  
  If the issue persists, consider reaching out to D&B support for assistance. They may provide insights into any ongoing issues with their service.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide updates related to D&B integration.
  Documentation: Review the integration documentation for D&B services in your SAP system to ensure that all steps have been followed correctly.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the error related to the D&B web service in your SAP system.