How To Fix /SRMSMC/CONTACT060 - Duplicate phone number: &1 belongs to partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CONTACT -

• Message number: 060

• Message text: Duplicate phone number: &1 belongs to partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CONTACT060 - Duplicate phone number: &1 belongs to partner &2 ?

  The SAP error message /SRMSMC/CONTACT060 Duplicate phone number: &1 belongs to partner &2 indicates that there is a duplicate phone number entry in the system. This error typically arises when you are trying to create or update a contact or partner record in the SAP Supplier Relationship Management (SRM) module, and the phone number you are trying to use is already associated with another partner.
  Cause:
  
  Duplicate Entry: The phone number you are trying to enter already exists in the system for a different partner.
  Data Migration Issues: If data has been migrated from another system, there may be duplicates that were not cleaned up.
  User Error: The user may have mistakenly entered the same phone number for multiple partners.
  
  Solution:
  
  
  Check Existing Records: 
  
  Use the transaction code or relevant SAP SRM interface to search for the existing partner associated with the phone number in question. 
  Verify if the phone number is indeed linked to another partner.
  
  
  
  Modify the Phone Number:
  
  If the phone number is already in use, consider using a different phone number for the new partner or contact record.
  Ensure that the new phone number adheres to the format and validation rules set in the system.
  
  
  
  Data Cleanup:
  
  If duplicates are found that should not exist, consider cleaning up the data by either removing or updating the duplicate entries.
  This may involve coordination with data owners or stakeholders to ensure that the correct information is retained.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific guidelines on managing contact information and phone numbers.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP SRM for managing contacts and partners, such as BP (Business Partner) or SRM specific transactions.
  Data Governance: Implement data governance practices to prevent duplicate entries in the future, such as regular audits and validation checks.
  User Training: Ensure that users are trained on how to enter and manage contact information correctly to minimize errors.
  
  By following these steps, you should be able to resolve the duplicate phone number error and maintain the integrity of your contact data in SAP SRM.