How To Fix /SRMSMC/CMN_BL124 - The questionnaire is inconsistent; notify the questionnaire manager

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CMN_BL -

• Message number: 124

• Message text: The questionnaire is inconsistent; notify the questionnaire manager

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CMN_BL124 - The questionnaire is inconsistent; notify the questionnaire manager ?

  The SAP error message /SRMSMC/CMN_BL124 indicates that there is an inconsistency in a questionnaire used within the SAP Supplier Relationship Management (SRM) module. This error typically arises when the structure or content of the questionnaire does not align with the expected format or data requirements.
  Cause:
  
  Changes in Questionnaire Structure: If the questionnaire has been modified (e.g., fields added, removed, or renamed) without proper updates to the related processes or data, inconsistencies can occur.
  Data Integrity Issues: If the data entered into the questionnaire does not meet the validation rules or expected formats, it can trigger this error.
  Version Mismatch: If there are multiple versions of the questionnaire and the system is referencing an outdated version, inconsistencies may arise.
  Configuration Issues: Incorrect configuration settings in the SRM system related to the questionnaire can lead to inconsistencies.
  
  Solution:
  
  Notify the Questionnaire Manager: As the error message suggests, the first step is to notify the questionnaire manager or the person responsible for maintaining the questionnaire. They can review the structure and content for any inconsistencies.
  Review Changes: Check if any recent changes were made to the questionnaire. If so, ensure that all related processes and data are updated accordingly.
  Validate Data: Ensure that all data entered into the questionnaire adheres to the expected formats and validation rules. Correct any discrepancies found.
  Check Versioning: Verify that the correct version of the questionnaire is being used. If necessary, update the reference to the latest version.
  Configuration Review: Review the configuration settings in the SRM system to ensure they are set up correctly for the questionnaire in question.
  Testing: After making any changes, conduct thorough testing to ensure that the questionnaire functions as expected without triggering errors.
  
  Related Information:
  
  Documentation: Refer to SAP documentation for SRM and questionnaire management for detailed guidelines on questionnaire setup and maintenance.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be necessary to involve SAP support for further assistance.