How To Fix /SRMSMC/CHANGE_INFO003 - Error while trying to lock change info for contact &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CHANGE_INFO -

• Message number: 003

• Message text: Error while trying to lock change info for contact &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CHANGE_INFO003 - Error while trying to lock change info for contact &1 ?

  The SAP error message /SRMSMC/CHANGE_INFO003 indicates that there was an error while trying to lock change information for a contact in the SAP system. This error typically occurs in the context of the SAP Supplier Relationship Management (SRM) module, particularly when dealing with contact information.
  Cause:
  The error can be caused by several factors, including:
  
  Concurrency Issues: Another user or process may already be locking the change information for the same contact, preventing your transaction from acquiring the lock.
  Database Locking: There may be a database lock that is preventing the operation from completing.
  Authorization Issues: The user may not have the necessary authorizations to lock or change the contact information.
  System Configuration: There may be configuration issues in the SRM system that are causing the locking mechanism to fail.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check for Locks: Use transaction code SM12 to check for existing locks on the contact information. If you find any locks that are not being released, you may need to contact the user who holds the lock or, if necessary, delete the lock (with caution).
  
  
  Retry the Operation: Sometimes, simply retrying the operation after a short wait can resolve the issue, especially if it was caused by a temporary lock.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the operation. You can check this using transaction code SU53 after the error occurs to see if there are any authorization issues.
  
  
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  Consult Documentation: Review SAP Notes and documentation related to the specific error message. There may be specific patches or updates that address this issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SU53 (for authorization checks), and SLG1 (for application logs).
  SAP Notes: Search the SAP Support Portal for any notes related to /SRMSMC/CHANGE_INFO003 for specific fixes or recommendations.
  User Training: Ensure that users are trained on how to handle locking issues and understand the implications of concurrent access in the system.
  
  By following these steps, you should be able to diagnose and resolve the error related to locking change information for a contact in SAP SRM.