How To Fix /SRMSMC/CHANGE_INFO005 - Error trying to lock change info for relation (supplier &1, contact &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMSMC/CHANGE_INFO -

• Message number: 005

• Message text: Error trying to lock change info for relation (supplier &1, contact &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMSMC/CHANGE_INFO005 - Error trying to lock change info for relation (supplier &1, contact &2) ?

  The SAP error message /SRMSMC/CHANGE_INFO005 indicates that there is an issue with locking the change information for a specific supplier and contact relationship in the Supplier Relationship Management (SRM) module. This error typically arises when there is a conflict in accessing or modifying the change information due to concurrent processes or locks.
  Cause:
  
  Concurrent Access: Another user or process may be currently accessing or modifying the change information for the specified supplier and contact, leading to a lock.
  Database Lock: A database lock may be in place due to a previous transaction that has not been completed or has failed.
  System Configuration: There may be configuration issues in the SRM system that affect how locks are managed.
  Long-running Transactions: If a transaction takes too long to complete, it may hold locks longer than expected, causing conflicts.
  
  Solution:
  
  Check for Active Sessions: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify if there are any active sessions or locks on the supplier and contact.
  Release Locks: If you find any locks that are no longer needed, you can release them using SM12. Be cautious when doing this to avoid disrupting other users.
  Retry the Operation: After ensuring that no locks are present, try to perform the operation again.
  Review Transaction Logs: Check the transaction logs for any errors or warnings that might indicate why the lock was not released.
  System Configuration Review: If the issue persists, review the system configuration related to locking mechanisms in SRM. Consult with your SAP Basis team if necessary.
  Contact SAP Support: If the problem continues and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12, SM21, and SM37 (for monitoring jobs) to help diagnose and resolve locking issues.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  Documentation: Review the SAP SRM documentation for best practices on managing supplier and contact relationships, including how to handle locks and transactions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.