How To Fix SRMHRPA009 - Connection to remote system failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SRMHRPA - Records Management Service Provider HR-PA Message Class

• Message number: 009

• Message text: Connection to remote system failed

What causes this issue?

Connection to remote system failed.

System Response

&V1&

How to fix this error?

Contact system administrator.

Procedure for System Administrators

Remote System: &V2&
System Message: &V1&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRMHRPA009 - Connection to remote system failed ?

  The SAP error message SRMHRPA009: Connection to remote system failed typically indicates that there is an issue with the connection between the SAP system and a remote system, which could be another SAP system or an external application. This error can arise due to various reasons, including network issues, configuration problems, or authentication failures.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the remote system. This could be due to firewalls, routing issues, or network outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the remote system can lead to connection failures. This includes incorrect RFC destination settings or missing parameters.
  Authentication Problems: If the credentials used to connect to the remote system are incorrect or if the user does not have the necessary permissions, the connection will fail.
  Service Availability: The remote system may be down or not available, which would prevent a successful connection.
  Protocol Mismatch: If there is a mismatch in the communication protocols or versions between the two systems, it can lead to connection issues.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or traceroute to verify that the SAP system can reach the remote system.
  Ensure that any firewalls or network security settings allow traffic between the two systems.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI and check the configuration of the RFC destination that is used to connect to the remote system.
  Ensure that the connection type is correct (e.g., TCP/IP) and that the target host and service are correctly specified.
  
  
  
  Test Connection:
  
  In transaction SM59, use the "Test Connection" button to check if the connection can be established successfully. This will provide immediate feedback on whether the connection settings are correct.
  
  
  
  Check User Credentials:
  
  Ensure that the user credentials used for the connection are correct and that the user has the necessary authorizations in both the SAP system and the remote system.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the application logs (transaction SLG1) for any additional error messages that may provide more context about the failure.
  
  
  
  Remote System Status:
  
  Verify that the remote system is up and running. If it is down, you will need to wait until it is back online.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of the systems involved for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to the SRMHRPA009 error. SAP frequently updates their knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Configuration: Ensure that both systems are configured correctly for the type of communication being used (e.g., IDoc, BAPIs, etc.).
  
  By following these steps, you should be able to diagnose and resolve the connection issue indicated by the SRMHRPA009 error message.