How To Fix /SRMERP/OL_COMMON003 - Shopping cart locked in other session

SAP Error Message - Details

• Message type: E = Error

• Message class: /SRMERP/OL_COMMON -

• Message number: 003

• Message text: Shopping cart locked in other session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SRMERP/OL_COMMON003 - Shopping cart locked in other session ?

  The SAP error message /SRMERP/OL_COMMON003 indicates that a shopping cart is locked in another session. This typically occurs when a user tries to access or modify a shopping cart that is currently being edited or processed by another user or session. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Access: The shopping cart is being accessed by another user or session, which locks it to prevent conflicting changes.
  Session Timeout: If a user has left a shopping cart open for an extended period, it may remain locked until the session times out or is closed.
  System Errors: Occasionally, system errors or crashes can leave a shopping cart in a locked state.
  
  Solutions:
  
  Wait and Retry: If another user is editing the shopping cart, wait for them to finish and then try accessing it again.
  Check for Open Sessions: If you suspect that you have an open session that is locking the cart, log out of all sessions or close the browser tabs that may be accessing the shopping cart.
  Use Transaction Code: If you have the necessary permissions, you can use transaction code SM12 to check for and delete any locks on the shopping cart. However, be cautious with this approach, as it may disrupt other users.
  Contact Support: If the issue persists and you cannot identify the locking session, contact your SAP support team or system administrator for assistance. They can help identify the session causing the lock and resolve it.
  Session Management: Ensure that users are trained to properly log out of sessions and not leave shopping carts open unnecessarily.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Educate users on best practices for using shopping carts in SAP, including how to properly close sessions and avoid leaving carts open.
  System Configuration: Review system settings related to session timeouts and locking mechanisms to ensure they are configured appropriately for your organization’s needs.
  
  By following these steps, you should be able to resolve the issue related to the shopping cart being locked in another session.