How To Fix SRM_GENERIC_SP838 - User is not authorized

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_GENERIC_SP - SRM: Generic Service Provider

• Message number: 838

• Message text: User is not authorized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_GENERIC_SP838 - User is not authorized ?

  The SAP error message SRM_GENERIC_SP838, which states "User is not authorized," typically indicates that the user attempting to perform a certain action in the SAP Supplier Relationship Management (SRM) system does not have the necessary authorizations to do so. This can occur in various scenarios, such as when trying to access specific transactions, reports, or functionalities within the SRM system.
  Causes:
  
  Missing Authorizations: The user may not have the required roles or authorizations assigned to their user profile.
  Role Configuration Issues: The roles assigned to the user may not be configured correctly to include the necessary permissions.
  Organizational Level Restrictions: The user may be restricted based on organizational levels (e.g., company code, purchasing organization).
  Profile Changes: Recent changes to user profiles or roles may have inadvertently removed necessary authorizations.
  System Configuration: There may be system-wide settings or configurations that restrict access to certain functionalities.
  
  Solutions:
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction SU01) and checking the roles assigned to the user.
  Review Authorization Objects: Identify the specific authorization objects that are required for the action the user is trying to perform. This can be done using transaction SU53, which shows the last authorization check and can help identify missing authorizations.
  Adjust Role Assignments: If the user is missing necessary roles, work with your SAP security team to assign the appropriate roles that include the required authorizations.
  Test Authorizations: After making changes, test the user’s access to ensure that the issue is resolved. This can be done by having the user log in and attempt the action again.
  Consult Documentation: Refer to SAP documentation or your organization’s internal guidelines for specific authorization requirements related to the actions the user is trying to perform.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and PFCG (Role Maintenance) for managing user roles and authorizations.
  Authorization Concepts: Understanding the basics of SAP authorization concepts, including roles, profiles, and authorization objects, can help in troubleshooting and resolving authorization issues.
  Security Audits: Regularly conduct security audits to ensure that users have the appropriate access levels and that there are no unauthorized access issues.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the SRM_GENERIC_SP838 error message.