How To Fix SRM_GENERIC_SP840 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: SRM_GENERIC_SP - SRM: Generic Service Provider

• Message number: 840

• Message text: Internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SRM_GENERIC_SP840 - Internal error ?

  The SAP error message "SRM_GENERIC_SP840 Internal error" typically indicates an internal issue within the SAP Supplier Relationship Management (SRM) system. This error can arise from various underlying causes, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the SRM system can lead to internal errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger this error.
  System Bugs: There may be bugs in the version of the SRM software you are using.
  Performance Issues: High load on the system or database performance issues can also lead to internal errors.
  Authorization Problems: Insufficient user authorizations can sometimes cause unexpected behavior in the system.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Review Configuration: Ensure that all relevant configurations in the SRM system are correctly set up. This includes checking settings related to purchasing, supplier management, and any custom configurations.
  Data Consistency Check: Run consistency checks on the relevant data tables to identify and correct any inconsistencies.
  Update Software: Ensure that your SRM system is up to date with the latest patches and updates from SAP, as these may contain fixes for known bugs.
  Performance Monitoring: Monitor system performance and database health to identify any bottlenecks or issues that may be causing the error.
  User Authorizations: Verify that the user encountering the error has the necessary authorizations to perform the actions they are attempting.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs and the steps that led to the error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered the same error and can share their solutions.
  Documentation: Review the official SAP documentation for SRM to ensure that you are following best practices in configuration and usage.
  
  By following these steps, you should be able to diagnose and potentially resolve the "SRM_GENERIC_SP840 Internal error" in your SAP SRM system.