How To Fix SP01R351 - Existing print tickets are deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: SP01R - SP01 Error Messages

• Message number: 351

• Message text: Existing print tickets are deleted

What causes this issue?

The device type of a printer was changed. There are print tickets
(presettings for print options for non-interactive printing) for the
printer.

System Response

Since the new device type does not support any print options, the print
tickets are deleted when you save the printer.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SP01R351 - Existing print tickets are deleted ?

  The SAP error message SP01R351, which states "Existing print tickets are deleted," typically occurs in the context of SAP's spool management system. This message indicates that there are print requests (or tickets) that have been deleted, which can lead to issues when trying to access or manage print jobs.
  Causes:
  
  Manual Deletion: Print tickets may have been manually deleted by a user or an administrator.
  System Cleanup: The system may have a scheduled job or a cleanup process that automatically deletes old or completed print jobs.
  Spool Administration: Issues in spool administration settings or configurations can lead to unexpected deletions.
  User Permissions: Users may not have the necessary permissions to view or manage certain print tickets, leading to confusion about their existence.
  Technical Issues: There may be underlying technical issues or bugs in the SAP system that cause print tickets to be deleted unexpectedly.
  
  Solutions:
  
  Check Spool Administration: Review the spool administration settings to ensure that there are no automatic deletion settings that are too aggressive.
  Review User Permissions: Ensure that users have the appropriate permissions to view and manage print tickets.
  Check for Manual Deletions: Investigate if any users have manually deleted the print tickets and if this was done intentionally.
  Monitor System Jobs: Check for any scheduled jobs that might be cleaning up spool requests and adjust their settings if necessary.
  Recreate Print Jobs: If the print tickets are essential, you may need to recreate the print jobs that were affected.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address known issues related to spool management and print ticket handling.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SP01 (Spool Request) to view and manage spool requests.
  Spool Administration: Familiarize yourself with the spool administration tools in SAP to better manage print jobs and tickets.
  Documentation: Review SAP documentation related to spool management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SP01R351 error message in SAP.