How To Fix SOAP_RFM_POSI012 - Division not found for store &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_RFM_POSI - SOAP Services for Retail POS Inbound Messages

• Message number: 012

• Message text: Division not found for store &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_RFM_POSI012 - Division not found for store &1 ?

  The SAP error message SOAP_RFM_POSI012: Division not found for store &1 typically occurs in the context of retail or sales processes within SAP, particularly when dealing with point-of-sale (POS) systems or related functionalities. This error indicates that the system is unable to find a division associated with a specific store (identified by the store number &1).
  Cause:
  
  Missing Configuration: The division for the specified store may not be configured in the system. This could happen if the store was recently created or if there were changes in the organizational structure.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the store or division tables.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the division data for the specified store.
  Integration Issues: If the system is integrated with other applications (like a POS system), there may be issues in data transfer or synchronization.
  
  Solution:
  
  
  Check Configuration:
  
  Verify that the division is correctly assigned to the store in the configuration settings. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the relevant retail or sales modules.
  Navigate to the path: Logistics > Retail > Master Data > Store Master > Define Store and check if the division is assigned.
  
  
  
  Review Master Data:
  
  Check the master data for the store in question. Ensure that the division is correctly defined and linked to the store.
  Use transaction codes like OVK1 (for divisions) and OVK2 (for stores) to review the settings.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any discrepancies in the master data. This can help in identifying missing or incorrect entries.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the division data. This can be checked with the security team or through transaction SU53 to analyze authorization issues.
  
  
  
  Integration Review:
  
  If the error is occurring in an integrated environment, check the integration settings and logs to ensure that data is being transferred correctly between systems.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific patches or updates that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SE78 (SAP ArchiveLink) for data checks.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any known issues or fixes.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message SOAP_RFM_POSI012.