How To Fix SO871 - RFC error when calling SAP LDAP gateway

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 871

• Message text: RFC error when calling SAP LDAP gateway

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO871 - RFC error when calling SAP LDAP gateway ?

  The SAP error message SO871 indicates an RFC (Remote Function Call) error when trying to connect to the SAP LDAP (Lightweight Directory Access Protocol) gateway. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of SO871 RFC Error
  
  
  Network Issues: There may be network connectivity problems between the SAP system and the LDAP server. This could include firewall settings, routing issues, or DNS resolution problems.
  
  
  Configuration Errors: Incorrect configuration settings in the SAP system or the LDAP server can lead to this error. This includes incorrect RFC destination settings or missing parameters.
  
  
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary permissions to access the LDAP server.
  
  
  LDAP Server Issues: The LDAP server itself may be down, misconfigured, or experiencing performance issues.
  
  
  SAP System Issues: There may be issues with the SAP system itself, such as missing components or incorrect settings in the SAP profile.
  
  
  Solutions to SO871 RFC Error
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the LDAP server. You can use tools like ping or telnet to test connectivity.
  Verify that there are no firewall rules blocking the connection.
  
  
  
  Review RFC Destination Configuration:
  
  Go to transaction SM59 in the SAP GUI and check the RFC destination settings for the LDAP gateway.
  Ensure that the connection type is set correctly (e.g., TCP/IP).
  Verify that the target host and service (port) are correctly specified.
  
  
  
  Check User Credentials:
  
  Ensure that the user credentials used for the RFC connection are correct and have the necessary permissions to access the LDAP server.
  Test the credentials directly on the LDAP server if possible.
  
  
  
  Examine LDAP Server Status:
  
  Check if the LDAP server is running and accessible.
  Review the LDAP server logs for any errors or warnings that might indicate issues.
  
  
  
  Review SAP System Logs:
  
  Check the SAP system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the SO871 error.
  
  
  
  Test the Connection:
  
  Use the LDAP Test functionality in the SAP system to test the connection to the LDAP server. This can help identify if the issue is with the connection or the configuration.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring LDAP connections and troubleshooting RFC errors.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for better diagnosis.
  
  By following these steps, you should be able to identify and resolve the SO871 RFC error when calling the SAP LDAP gateway.