How To Fix SO814 - <&> cannot be substituted for in this system

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 814

• Message text: <&> cannot be substituted for in this system

What causes this issue?

The substitute tried to switch to the folders of the user it is
substituting for. However, these folders cannot be accessed from the
current system (remote system).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Switch to the original mail system. From here you can select the
required folders.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO814 - <&> cannot be substituted for in this system ?

  The SAP error message SO814 indicates that a specific substitution (or alternative) for a material or product cannot be found or is not available in the current system. This error typically arises in the context of sales orders, where a user attempts to substitute one material for another, but the system cannot find a valid substitution.
  Cause:
  
  Missing Substitution Configuration: The substitution has not been defined in the system for the material in question.
  Inactive Substitution: The substitution may exist but is inactive or not valid for the current conditions (e.g., date, sales organization).
  Material Status: The material being substituted may have a status that prevents it from being used (e.g., blocked for sales).
  Master Data Issues: There may be issues with the master data of the materials involved, such as incorrect or incomplete information.
  User Authorizations: The user may not have the necessary authorizations to access the substitution data.
  
  Solution:
  
  
  Check Substitution Configuration:
  
  Go to the transaction code OVB1 (or the relevant transaction for your version) to check the substitution settings.
  Ensure that the substitution is correctly defined for the material in question.
  
  
  
  Activate Substitution:
  
  If the substitution exists but is inactive, activate it in the configuration settings.
  
  
  
  Review Material Status:
  
  Check the status of both the original and substitute materials using transaction code MM03 to ensure they are not blocked or inactive.
  
  
  
  Verify Master Data:
  
  Ensure that all relevant master data (material master, customer master, etc.) is complete and accurate.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary permissions to access and use the substitution functionality.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files for additional context on the error and potential fixes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVB1 (Substitution Configuration), MM03 (Display Material), and VA01 (Create Sales Order).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the SO814 error and implement a solution to resolve it.