How To Fix SO802 - User <&> is not activated as a substitute

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 802

• Message text: User <&> is not activated as a substitute

What causes this issue?

Although the proxy list contains the user &, the proxy period is not
current. It is possible for & to act as proxy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO802 - User <&> is not activated as a substitute ?

  The SAP error message SO802 indicates that a user is not activated as a substitute in the system. This typically occurs in the context of workflow or task management, where one user is designated to act on behalf of another user (the substitute). Here’s a breakdown of the cause, solution, and related information for this error:
  Cause:
  
  User Not Activated as Substitute: The primary reason for this error is that the user specified as a substitute has not been activated in the system.
  Incorrect User ID: The user ID entered may be incorrect or does not exist in the system.
  Substitution Rules Not Defined: There may be no substitution rules defined for the user in question.
  Authorization Issues: The user may not have the necessary authorizations to act as a substitute.
  
  Solution:
  
  
  Activate the User as a Substitute:
  
  Go to the transaction code SOU1 (Substitution Management).
  Check if the user is listed as a substitute. If not, you can add the user as a substitute for the relevant tasks or workflows.
  Ensure that the start and end dates for the substitution are correctly set.
  
  
  
  Verify User ID:
  
  Double-check the user ID entered in the transaction or workflow to ensure it is correct.
  
  
  
  Define Substitution Rules:
  
  If no substitution rules are defined, you can create them in the same transaction (SOU1) or through the relevant configuration settings in your SAP system.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the tasks they are being substituted for. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed steps on managing substitutes and workflows.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SOU1: Manage Substitutes
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  
  
  User Management: Ensure that user management practices are followed, including regular audits of user roles and substitutions.
  Workflow Configuration: Familiarize yourself with the workflow configuration in SAP, as it may involve additional settings that affect how substitutes are managed.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or Security team for further investigation, as there may be underlying configuration or authorization issues that need to be addressed.