How To Fix SO801 - User <&> is not defined as a substitute

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 801

• Message text: User <&> is not defined as a substitute

What causes this issue?

You tried to change the substitute definition for the specified user.
However, the user has not been defined as a substitute.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the substitute list for the user &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO801 - User <&> is not defined as a substitute ?

  The SAP error message SO801 ("User <&> is not defined as a substitute") typically occurs in the context of workflow or business process management within SAP. This error indicates that the user specified in the workflow or process is not set up as a substitute for another user, which is necessary for the workflow to proceed correctly.
  Cause:
  
  Substitution Not Defined: The user who is supposed to act as a substitute for another user has not been defined in the SAP system.
  Incorrect User ID: The user ID specified in the workflow might be incorrect or misspelled.
  User Status: The user may be inactive or locked in the system, preventing them from being recognized as a substitute.
  Authorization Issues: The user may not have the necessary authorizations to act as a substitute.
  
  Solution:
  
  
  Define Substitutes:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID of the person who should be the substitute.
  Navigate to the "Substitutes" tab and define the appropriate substitutes for the user.
  Save the changes.
  
  
  
  Check User ID:
  
  Verify that the user ID specified in the workflow is correct and exists in the system.
  Ensure that there are no typos or errors in the user ID.
  
  
  
  User Status:
  
  Check the status of the user in transaction SU01. Ensure that the user is active and not locked.
  If the user is inactive, you may need to reactivate the user.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to act as a substitute. This may involve checking roles and profiles assigned to the user.
  
  
  
  Workflow Configuration:
  
  If the issue persists, review the workflow configuration to ensure that it is set up correctly and that the user is included in the workflow process.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection by Frequency
  SWU3: Automatic Workflow Customizing
  
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and workflow configuration.
  
  
  Support: If the issue cannot be resolved, consider reaching out to your SAP Basis or Security team for further assistance, or consult SAP support for more specific guidance.
  
  
  By following these steps, you should be able to resolve the SO801 error and ensure that the necessary substitutes are defined in your SAP system.